Can I add more pins to my existing pledge?
Yes you can! If none of the available awards suit your needs, you can add €12 onto your pledge per additional pin you would like to order.
Last updated: July 04, 2020 05:20
Can I add on additional copies of the freebie rewards?
Absolutely! You can add onto your existing pledge if you would like to receive extras of any of the freebies, or if you happen to have ordered one pin and would like to purchase them along with it.
Extra stickers cost €3 per design, and adding a postcard print is €5 per set.
Last updated: July 11, 2020 07:27
What add ons are available?
Any backer can add extra pins, stickers and prints onto their order by adding the following amount to their pledge:
Additional pin: €12 The Dawn mini pins: €5 - once unlocked! Additional print set: €5 Additional sticker: €3
Last updated: July 11, 2020 07:27
Can I still get the mini pins in your 'the Dawn' stretch goal without pledging for 5 or more pins?
Yes! Simply add on €5 to your existing pledge once they have been unlocked if you’d like to receive a set of mini pins with your current rewards.
If you pledged for five or more pins you can also do this if you’d like to receive duplicates!
Last updated: July 11, 2020 07:30
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.